Why no phone number online? Time to be honest, lol... because we usually can't hear it, or it's too dang loud to talk to you.... We are an "old school" motorcycle shop. Sure, we have apparel, and other things you'll find on our website, but we also actually work on motorcycles in our shop, so there are times when we just can't get to the phone promptly, or we may not hear the phone if we have bikes running (yeah, it gets LOUD!!!) so we have found the phone to be a less than reliable way to get in touch with us. We believe that it's better to be honest, and have no listing rather than have it listed, and go unanswered. We have been in business since 1999, and that's always been our only real complaint....
Plus, having your phone number online sure can bring about the odd phones calls. Try to imagine you are halfway thru a valve job and then are dashing thru the shop to grab the phone, only to be asked if I've ever thought about becoming an alpaca farmer? LOL!
Uh.... Makes sense I guess, so how do you work it then? - Simple! - It's a simple, safe 4-step process, and we do 3 of the steps for you!
1) Order - Just place your order! You have no worries, since we DO NOT charge your credit card or "Google Checkout" account until we are ready to SHIP you your item. (Sorry PayPal users, Paypal charges you right away, so you WILL get charged at checkout time.)
So now we have your order (but not your money!) Soon after you order, you should receive an order confirmation e-mail (it's auto-generated, so don't reply to it) but make sure you set your SPAM filters to allow tricktape.com e-mails in.
2) Availability - Once we get your order in our hands, we'll check availability. Please remember that we are closed on Sundays and Mondays, so you won't hear from us when we are closed. We try to ride our motorcycles too!!
3) Shipping - If it is in-stock, it will ship ASAP. Usually within 1 business day. If it is not in the shop, we'll check our warehouses and distributors. Once we find out the availabiltiy, we'll know your estimated shipping time. Your customer rep will then send you an e-mail letting you know the details of your order. If your order is available promptly, we'll get it ordered for you, process your payment and ship your item(s) out to you.
If there is a delay of more than 10 days or so, we'll e-mail you and let you know when you can expect it, and to find out if you are still interested in the item since there is a delay. If the item is not available within that time frame, or is discontinued, we'll notify you, and void and cancel your order. Again, no charges were ever made, so there are NO FEES of any kind. You don't lose a cent! We have heard of comapanies actually CHARGING folks to cancel their order!!!
4) Confirmation - We send you a delivery confirmation number or tracking number (based on the shipping method) and move your order to "completed" and everyone is happy!
If at any time you WANT to speak to us about your order, we are happy to call you. As said above, calling us is "hit and miss" during the busy season, so we'll be happy to call you instead ;) Just let your rep know in an e-mail, and they'll get you taken care of! We are pretty easy to work with!
